hibet's Privacy Policy
Your personal information is completely safe with us — read this policy to learn in detail how hibet collects, uses, and protects your data.
Keeping the personal information you share with us while using the hibet platform secure is our highest priority. This Privacy Policy ("Policy") will tell you what types of information we collect, how we use it, and how we keep it secure. By reading this Policy, you will be fully informed about hibet's data practices.
By using hibet's services, you are considered to have consented to the terms of this Policy. If you disagree with any part of this Policy, please contact us before using our services.
Definitions & Scope
1.1 Applicability of This Policy
This Privacy Policy applies to the hibet website (hibet.bar) and all services under it. It applies to all individuals who visit our platform, create an account, or use any of our services.
1.2 Key Definitions
The meaning of several important terms used in this Policy is explained below:
- Personal Data: Any information that can identify or make identifiable a specific individual — such as name, email address, phone number, transaction records, and so on.
- Processing: Any operation carried out on personal data — including collection, storage, modification, transfer, or deletion.
- Platform: The hibet website and all its associated services.
- User: Any person who uses the hibet platform.
This Policy has been prepared in accordance with the applicable laws and regulations of Bangladesh. We are always committed to protecting your data.
Data Collection
2.1 Directly Collected Information
When you create an account on hibet, make a deposit or withdrawal, or contact our support team, we may directly collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Identity document details (National ID or passport number)
- Payment information — bKash, Nagad, Rocket, or Upay mobile number; bank account details
- Account login credentials (in encrypted form)
2.2 Automatically Collected Information
When you visit our platform, certain information is collected automatically:
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Device type, operating system, browser version | Platform optimisation |
| Log Data | IP address, access time, pages visited | Security monitoring |
| Usage Patterns | Gaming history, transaction records | Service improvement and responsible gaming |
| Cookie Data | Session tokens, preference settings | Improving user experience |
2.3 Information Received from Third Parties
In some cases we may receive information from trusted third-party sources, such as payment processors (bKash, Nagad, Rocket, Upay) or identity verification services. This information is used solely to verify your account and ensure the security of transactions.
Purpose of Data Use
hibet uses the information it collects for the following legitimate purposes:
3.1 Account Management & Service Delivery
Information is used to create, verify, and manage your account, and to operate our betting and casino services without interruption.
3.2 Processing Financial Transactions
Payment-related information is used to process deposit and withdrawal requests and to prevent financial fraud. hibet ensures that all financial transactions are carried out securely and on time.
3.3 Customer Support
Our 24/7 support team uses your account and contact information to effectively resolve your questions and complaints.
3.4 Security & Fraud Prevention
Log data and device information are used to prevent unauthorised access, fraudulent transactions, and account hacking.
3.5 Compliance with Legal Obligations
Necessary information is used to comply with applicable laws, court orders, or demands from regulatory bodies.
3.6 Responsible Gaming Programme
Usage data is used to analyse your gaming patterns, identify problematic behaviour, and provide timely assistance.
Important: hibet never sells, rents, or transfers your personal data to third parties for commercial purposes.
Sharing Data with Third Parties
hibet shares data with third parties only in strictly defined circumstances:
4.1 Payment Service Providers
The minimum information necessary to operate bKash, Nagad, Rocket, Upay, and bank transfer services is shared with the relevant payment service providers. This information is used solely for processing transactions.
4.2 Technology & Service Partners
Limited information may be shared with technology service providers required to operate our platform — such as server hosting, cybersecurity, and game software suppliers. All such partners operate under strict confidentiality agreements.
4.3 Legal Requirements
In response to a court order, legal process, or a lawful request from a government authority, we may be required to disclose necessary information. In such cases we provide the minimum amount of information possible.
4.4 Business Transfers
In the event of a business merger, acquisition, or asset sale, user data may be transferred. We will notify you in a timely manner before any such change.
Limited Disclosure
Only the minimum necessary information is shared with third parties.
Contractual Protection
All partners are bound by confidentiality agreements.
No Sale
Your data is never sold to advertisers or data brokers.
Cookies & Tracking
5.1 What Are Cookies
Cookies are small text files stored in your browser that help improve the functionality of our platform. Cookies are essential for the hibet platform to operate properly.
5.2 Types of Cookies We Use
- Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. Without them, the platform will not function properly.
- Functional Cookies: Used to remember your language preference and other personalised settings.
- Analytics Cookies: Help analyse platform usage and improve the quality of services.
5.3 Cookie Controls
You can accept or reject cookies at any time through your browser settings. However, please note that disabling essential cookies may disrupt certain important features of the platform.
Data Security Measures
hibet has adopted industry-leading technical and organisational measures to protect your personal data:
6.1 Technical Security
- SSL Encryption: All data transmitted on our platform is encrypted using SSL/TLS protocols, keeping data in transit fully secure.
- Data Encryption: Sensitive data stored on our systems — such as passwords and payment information — is protected using strong encryption algorithms.
- Firewall & Anti-Intrusion System: Advanced firewalls and security monitoring systems are in place to prevent unauthorised access.
- Two-Factor Authentication: Two-step verification is available to protect your account.
6.2 Organisational Measures
- Only authorised personnel have access to your personal data, and only to the extent necessary to fulfil their responsibilities.
- All staff and partners are trained under strict confidentiality rules.
- Data protection policies and procedures are regularly reviewed and updated.
6.3 Response to Security Incidents
If a data security incident occurs, hibet will take immediate action and notify affected users in a timely manner in accordance with applicable law.
While we maintain the highest security measures, no method of transmitting data over the internet is 100% secure. Keep your password confidential and notify us immediately if you notice any suspicious activity.
Data Retention Period
hibet retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law.
7.1 Data for Active Accounts
For as long as your account remains active, we retain all your profile information, transaction history, and communication records.
7.2 After Account Closure
Even after you close your account, certain data is retained for a defined period due to legal obligations and the need to keep records of financial transactions.
7.3 Data Deletion
Once the retention period expires or legal requirements are met, we securely delete your personal information or anonymize it so that you can no longer be identified.
Your Rights
As a hibet user, you have certain important rights regarding your own personal information:
Right to Access
You can find out what information we hold about you and request a copy of it.
Right to Rectification
If there is any incorrect or outdated information in your account, you can request that it be corrected.
Right to Erasure
In certain circumstances you can request that your personal information be deleted, subject to the fulfillment of any legal obligations.
Right to Object to Processing
You can object to the processing of your information for specific purposes, particularly for marketing purposes.
8.1 How to Exercise Your Rights
To exercise any of the above rights, contact us at [email protected]. We will respond to your request as soon as possible and, where applicable, verify your identity before taking the necessary steps.
Protection of Minors
hibet's services are intended for users aged 21 and above only. We do not knowingly collect any information from persons under the age of 21.
For ages 21+: If we become aware that a person under the age of 21 has registered on our platform, we will immediately close that account and delete all collected information.
If you believe that a minor has opened an account on our platform, please notify us immediately at [email protected].
Policy Changes
hibet may update this privacy policy from time to time. Such updates may occur due to changes in our services, new legal requirements, or technological developments.
10.1 Notice of Changes
For significant changes, we will notify you via your registered email or through a notification on the platform. Continued use of the platform after an update will be considered as your acceptance of the revised policy terms.
10.2 Previous Versions
If you need a copy of a previous version of this policy, contact us at [email protected].
Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our support team is available 24/7 to assist you in both Bengali and English.
Privacy-Related Contact
For any requests or questions related to the privacy policy:
24/7 support is also available via our live chat.
Identity verification may be required to process your request.
To learn about our other policies, visit the Terms & Conditions and Responsible Gaming pages.